Refund and Returns Policy

Last updated: October 23, 2026

We want you to love your drum. If something isn't right, email us at singingdrum8@gmail.com and we'll help.

Returns

You can return a drum or accessory within 30 days of delivery for a refund. To be eligible, the item must be in the condition you received it, free of scratches, dents or added decals, with its mallets and original packaging.

To start a return, email us with your order number before sending anything back. We'll reply with the return address and instructions. Please pack drums carefully; items damaged in return shipping because of poor packing may not be refunded in full.

You pay the cost of return shipping unless the item arrived damaged or we made a mistake with your order. We recommend a tracked, insured service, since we can't refund a return that doesn't reach us.

Items we can't accept back

• Drums with custom engraving or personalization
• Vinyl decals and laser-etched designs
• Gift cards
• Items bought at a discount marked as final sale

These items are still covered if they arrive damaged or we got your order wrong.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We'll repair, replace or refund it, including any shipping costs.

Refunds

Once your return arrives and we've checked it, we'll email you and refund your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank. Shipping was free, so there's no shipping charge to refund.

Exchanges

Want a drum in a different key? Email us and we'll arrange an exchange. We'll ship the new drum once we receive the original.

Cancellations

You can cancel an order for a full refund any time before it ships, except personalized items once work has begun.